Frequently Asked Questions

🔹 1. ORDERING & AVAILABILITY

How far in advance should I place my order?

 

We recommend placing your order 1–2 weeks in advance.
Weddings, large events, and custom designs may require additional time depending on availability.

 

Do you take last-minute orders?

 

Last-minute orders may be accepted depending on availability.
Please send us a message to check if we can accommodate your date.

 

🔹 2. PRICING & DEPOSITS

 

How does pricing work?

 

Pricing depends on servings, design, flavors, and the complexity of your order.
You can view updated pricing on our online ordering system.

Is a deposit required?

 

Yes. A 50% non-refundable deposit is required to secure your date.
The remaining balance must be paid in full before pickup or delivery.

🔹 3. DELIVERY & PICKUP

Do you offer delivery?

Yes. Delivery is available depending on distance and availability.
Delivery fees vary by location.

Where is pickup located?

 

Pickup is in the Poinciana/Kissimmee area.
The exact address is provided once your order is confirmed.

🔹 4. DESIGN & CUSTOMIZATION

Can you replicate a cake from a photo?

 

We can use inspiration photos as a style reference, but every cake is handcrafted and will have our own touch and finish.

Do you offer tastings?

 

We offer a Tasting Box for pickup only.
It includes our 3 top-seller flavors (Vanilla, Chocolate, Almond).

🔹 5. ALLERGIES & INGREDIENTS

Do you offer allergen-free cakes?

At the moment, we do not offer gluten-free, sugar-free, or dairy-free options.
All products are made in a kitchen that handles common allergens.

What ingredients do you use?

We use fresh, quality ingredients and handcrafted fillings.
Flavors and fillings are listed in our online system.

🔹 6. POLICIES (BREVE Y AMABLE)

What is your cancellation policy?

Deposits are non-refundable.
If you need to cancel, the remaining balance (if paid) may be credited toward a future order depending on the situation.

What if I am late for pickup?

Please arrive on time.
Late pickups may affect product quality, and we cannot be responsible for melted or damaged items once picked up.

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Please note: Policies, pricing, and availability may change based on season, design complexity, and order volume. For accurate and updated information, please check our online ordering system.